• 17/08/2017 4:49 PM

Learn more about the different statuses your ticket will go through when you submit a ticket to the Appt Support Desk.

we are working to understand the issue and come up with a solution.

Awaiting Customer Response: we need you to answer a question or carry out a test on your end before we can proceed.

In Progress: we have a clear understanding and plan for a solution, and we are working towards that solution.

Closed: the ticket has been marked as resolved by you or us, or due to inactivity.

Awaiting Release: the issue has been solved and will be included in the ongoing cycle.

Awaiting Development: we are in the process of developing the feature requested by you.

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