Priority

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  • 17/08/2017 4:45 PM

Learn more about the different priorities you can choose between when you submit a ticket to the Appt Support Desk.

Low:
Issues which don’t impact interaction and use, e.g. feature requests. changes and enhancements.

Medium: Issues which moderately impact interaction and use, e.g. a specific function isn’t working, but the overall service works.

High: Issues which significantly impact interaction and use, e.g. one user is unable to access the service, but it works for everyone else.

Critical: Issues which leave the service unusable for all users, e.g. all users are experiencing crashes when opening the service.


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