Learn more about the different priorities you can choose between when you submit a ticket to the Appt Support Desk.
Low: Issues which don’t impact interaction and use, e.g. feature requests. changes and enhancements.
Medium: Issues which moderately impact interaction and use, e.g. a specific function isn’t working, but the overall service works.
High: Issues which significantly impact interaction and use, e.g. one user is unable to access the service, but it works for everyone else.
Critical: Issues which leave the service unusable for all users, e.g. all users are experiencing crashes when opening the service.